Frequently Asked Questions

Navigating the Store & Website

Where are you located, and what are your opening hours?

Visit us at 59-61 Edmonton Rd, Kesgrave, Ipswich IP5 1EQ. Our normal opening hours are:

Monday   9am – 5.30pm
Tuesday   9am – 5.30pm
Wednesday   9am – 5.30pm
Thursday   9am – 5.30pm
Friday   9am – 5.30pm
Saturday   9am – 5.30pm
Sunday   Closed
Closed Bank Holidays, except Good Friday

Can I collect items in-store, or is home delivery available?

Yes, we offer click-and-collect services and free delivery on orders over £100. Delivery times vary; please see our delivery & returns page for further information.

How do I search for products online or browse categories?

Use our search bar or explore categories like DIY, Garden Machinery, and Power Tools for easy navigation.

Product Information & Advice

What brands and product types does Elmer’s Hardware stock?

We offer a wide range of products, including adhesives, power tools, safety equipment, cookware, and garden machinery from top brands.

How do I choose the right tool or equipment?

Consider your project needs. For example, choose between cordless or corded drills based on power requirements. Our experts are ready to assist you both in-store and online.

Do you offer expert advice or guidance on product usage?

Absolutely! Our team provides expert advice to help you select the right product for your needs.

Ordering, Delivery & Returns

What are your delivery options and charges?

Enjoy free delivery on orders over £100. Check our delivery page for detailed timeframes.

Can I track my order?

Yes, order tracking is available. For more information, get in touch.

What is your returns policy?

Returns are accepted within specific timeframes for unused items with original packaging.

Payment Methods & Security

Which payment methods are accepted?

We accept debit/credit cards, PayPal, and gift vouchers.

Is online payment secure?

Your data safety is our priority. We use encryption and adhere to strict privacy policies.

Account, Loyalty & Membership

Do I need an account to buy online?

An account is not necessary, but it offers benefits like faster checkout and order tracking.

Can I request out-of-stock items or bespoke orders?

Certainly. Reach out to us to enquire about backorders or special requests.

Safety, Legal & Environmental

Are safety instructions and PPE provided with tools?

Yes, manuals and safety gear information are included with your purchase.

Do you comply with legal regulations for tools and garden equipment?

We ensure compliance with UK safety standards and CE marking.

Is there an environmental or recycling programme?

We offer recycling options for your old electricals. See our WEE Regulations page for more information.

After-Sales & Warranty

How does warranty and repair work for tools?

Our products come with manufacturer warranties.

What should I do if my product is faulty or damaged?

Contact us immediately to arrange for returns or exchanges.

Contact & Support

How can I contact customer service?

Reach us at 01473 623 381, email sales@elmershardware.co.uk, or visit in-store.

Do you have a blog or help centre online?

Yes, explore our blog for the latest tips, and get in touch if you need product support or have an enquiry.

Helpful Tips & Project Guides

Where can I find DIY or gardening guides and inspiration?

Visit our blog for seasonal advice and project inspiration to elevate your DIY projects and gardening.

Explore Elmer’s Hardware for all your DIY needs and enjoy expert guidance every step of the way.